Privacy Policy

1. Introduction

Dr. U Education Pty Ltd (ABN/ACN as registered) ("we", "our", or "us") operates the Dr U Education website and the Dr U Edu mobile application (together, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services. By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register for an account, we collect:

• Full name
• Email address
• Phone number
• Profile photo (if provided)
• Student and parent/guardian relationship information

2.2 Educational Data

In the course of using our Services, we collect:

• Class enrolment and schedule information
• Test submissions, scores, and performance data
• Homework submissions and grades
• Attendance records
• Teacher–parent/student communications (chat messages)

2.3 Payment and Billing Information

When you make payments for tuition, admission fees, videos, or other services, we may collect:

• Billing name and contact details
• Payment reference numbers and transaction status
• Fee type, class, and amount paid

Card and online payment details are securely handled by trusted third-party payment processors such as PayHere. We do not store your full card number or CVV on our servers.

2.4 Device and Usage Information

We automatically collect:

• Device type, model, and operating system
• Push notification tokens (for sending notifications)
• App usage patterns and interaction data
• IP address and general location data

2.5 Camera and Photo Library

Our mobile app may request access to your device's camera and photo library solely for the purpose of uploading profile photos, sharing images in teacher–parent chat, and submitting homework assignments. We do not access your camera or photos without your explicit permission.

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our educational Services
• Create and manage your account
• Facilitate communication between teachers, parents, and students
• Track academic progress and generate performance reports
• Send push notifications about classes, tests, grades, and messages
• Improve and personalise the user experience
• Respond to customer support requests
• Ensure the security and integrity of our platform

4. Data Storage and Security

Your data is stored securely using Google Firebase services, including Cloud Firestore for application data, Firebase Authentication for account credentials, and Firebase Cloud Storage for uploaded files. All data is transmitted using industry-standard TLS/SSL encryption. Our servers are located in secure managed regions where possible; some Firebase infrastructure may be hosted in other regions.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Teachers and educational staff: Academic data is shared with relevant teachers and administrators to facilitate education
• Parents/guardians: Student academic performance and communications are accessible to linked parents or guardians
• Service providers: We use third-party services (Google Firebase, Vercel, PayHere, Apple, Google) to host, operate, and process payments on our platform
• Legal requirements: We may disclose information if required by applicable law or in response to valid legal processes

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and support secure login sessions. You may disable cookies through your browser settings, but some features of our website or portals may not function correctly without them.

7. Push Notifications

Our mobile app uses push notifications to alert you about new messages, test results, homework assignments, and other educational updates. You can manage your notification preferences within the app settings or through your device's system settings. You may opt out of push notifications at any time without affecting your use of the Services.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our Services. If you wish to delete your account, you may contact us at info@drueducation.com and we will delete your personal data within a reasonable timeframe, except where we are required to retain it for legal or legitimate business purposes under applicable law.

9. Children's Privacy

Our Services are designed for use by students, parents, and educators. Student accounts are created and managed by Dr U Education staff in conjunction with parents or guardians. We do not allow children to create accounts independently. All student data is accessible to their linked parent or guardian. If you believe personal information has been collected from a child without appropriate parental involvement, please contact us immediately at info@drueducation.com.

10. Privacy Commitments

We are committed to handling personal information responsibly and transparently. You have the right to access and correct any personal information we hold about you. If you wish to make a complaint about how we handle your personal information, please contact us and we will respond within 30 days.

11. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Opt out of non-essential communications
• Withdraw consent for data processing where applicable
• Raise a privacy complaint with us for review and response

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: